Turning process reviews into long-term alliances.

Fractional CIS Assistance

An independent consulting practice built around your utility’s best interests. Expert operational assistance without the staffing bottlenecks or single-point-of-failure risks.

Operational Continuity

Provides dedicated backup coverage and fractional CIS assistance to keep utility billing running seamlessly during staff leaves, hiring gaps, or major system upgrades. Safeguards core operations and eliminates single-point-of-failure risks across your revenue engine.

Configuration & Management

Think of Allied as your hands-on billing and technology partner. We take care of the heavy lifting, from daily billing cycles and rate setups to custom reporting and AMI/financial integrations- while liaising directly with your software vendors to fix issues fast and get the absolute most out of your setup.

Smarter Business Workflows

Say goodbye to manual workarounds and endless spreadsheets. Through a targeted Business Process Review, we dive into your current operations to uncover immediate, high-impact fixes and build a clear 12-to-24 month roadmap that fits your utility’s timeline and budget.

Protect Your Billing Engine & Operational Knowledge

Utility revenue relies on continuous, accurate billing. When key personnel step away or positions sit open, operational workflows slow down.

As an entirely independent third party, Allied Data Works operates without vendor conflicts; our only priority is your utility’s best interests.

Fractional CIS Assistance provides experienced technical guidance on the exact timeline you need. Our team handles system configurations, process enhancements, custom reporting, release testing, and daily administration. Every workflow adjustment is fully documented so operational knowledge remains within your organization.

Already have a full-time administrator? Allied provides backfill coverage during time off, assists with complex configurations, and supplies extra capacity during system upgrades.

Business Process Review

Optimize Efficiency with a Fixed-Fee Process Audit

A three-to-four-week Business Process Review compares operational habits against current system configurations to uncover bottlenecks. Every review delivers a complete gap map, quick-win recommendations with quantified labor savings, an inventory of off-system workarounds, and a prioritized operational roadmap you retain full ownership of.

Software Vendor Collaboration

Bridging Software Vendors and Daily Operations

Allied services complement existing software vendor agreements. When core vendor intervention is needed, our team documents exact steps, expected outcomes, and replication pathways so vendor support teams can act efficiently. With authorized access, we work directly alongside your internal IT protocols.

Operational Process Continuity

Uninterrupted Workflow Continuity During Transitions

System upgrades and cloud migrations require continuous operational performance. Allied structures change management strategies to keep billing cycles, payment processing, service orders, and customer account management operating smoothly during core system transitions.

Support that Fits Your Needs

Utilities face familiar operational demands: tight billing deadlines, custom configurations, and systems that evolve over time. Here’s how we support that:

Staying Ahead of Deadlines

Billing deadlines don’t pause. We help keep urgent issues moving.

Continuity Across Every Ticket

We know your environment, so you don’t have to re-establish context.

Clear Visibility

We provide regular communication on case status.

Version-aware Guidance

We provide guidance suited to the version you’re actually running.

Business Continuity

We help make sure fixes account for how your operations actually work

Coordinated Communication

We help manage communication on your behalf.

Allied Data Works is not affiliated, associated, authorized, endorsed by, or in any way connected with any of the companies listed herein. All trademarks and copyrights belong to their respective owners.

Ready to Secure Your Operational Continuity?

Don’t let internal vacancies or system backlogs hold your billing operations hostage. Ally with a specialized team that protects your revenue cycle and keeps your processes moving forward.

Schedule a free consultation to discuss and explore how our Business Process Review creates immediate operational relief.

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