We manage the queue. You stop chasing tickets.

Enhanced Utility Systems Support

We take utility management off your plate. From routine monitoring and local troubleshooting to managing vendor escalations, we ensure your systems run seamlessly.

Dedicated Point of
Contact

We’re your first and last call. If an issue can be resolved within your local environment, our engineers handle it directly . If it requires a fix from Advanced Utility Systems, we open, track, and follow the ticket through to resolution.

Your Infinity Experts

We know the architecture across V3, V4, and V5. From billing engines and meter-to-cash workflows to advanced reporting and field workforce management, we already understand your custom build, so your team doesn’t have to re-establish your environment every time.

Coordinated
Communication

We help manage back-and-forth communication with Advanced Utility Systems on your behalf, track project timelines, and provide clear , regular status updates on open tickets.

From Tickets to Resolution

Municipal and cooperative utilities depend on CIS Infinity for mission- critical work: billing cycles, customer service management, and month-end closes.

When a database error occurs or a bill run needs attention, resolving it usually means opening a ticket, describing the issue, and waiting for it to move through the process. Meanwhile, your billing deadlines loom and your customer service team is left fielding calls.

Allied Data Works acts as a dedicated, proactive support layer alongside your internal team and Advanced Utility Systems. We resolve what we can immediately , and for anything that needs vendor input, we help manage the case so your team doesn’t have to.

Staying On Top of Open Tickets

The Challenge: You log an issue, receive a ticket number , and then it’s easy to lose track of status. Following up and re-explaining details takes time your team doesn’t have.

How We Help: We track the case for you. When an issue needs vendor attention, we open and monitor the ticket, follow up as timelines require, and provide a regular status update in plain language.

Every Build is Diﬀerent

The Challenge: Every utility configures CIS Infinity diﬀerently , with rate structures, billing rules, integrations, and legacy customizations layered in over time. Re-establishing that context takes time.

How We Help: We keep your configuration context on hand. A dedicated engineering team learns your specific Infinity build, rules, and integrations, whether you’re on legacy V3, mid-migration to V4, or live on V5, so context doesn’t have to be rebuilt each time.

Working Across Versions

The Challenge: Running an older version of Infinity or moving between platforms means documentation and guidance can sometimes lag behind your specific setup.

How We Help: We support V3, V4, and V5 side by side, so we understand where the diﬀerences between versions show up. We help keep your current version stable, prepare your data for the next migration, and help sort out version-s

Support that Fits Your Needs

Utilities face familiar operational demands: tight billing deadlines, custom configurations, and systems that evolve over time. Here’s how we support that:

Staying Ahead of Deadlines

Billing deadlines don’t pause. We help keep urgent issues moving.

Continuity Across Every Ticket

We know your environment, so you don’t have to re-establish context.

Clear Visibility

We provide regular communication on case status.

Version-aware Guidance

We provide guidance suited to the version you’re actually running.

Business Continuity

We help make sure fixes account for how your operations actually work

Coordinated Communication

We help manage communication on your behalf.

Support Built Around Your Environment

Get consistent, knowledgeable support for your utility’s CIS Infinity environment. Schedule a free consultation to see how Allied Data Works can support your team and help maximize your their performance.

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